Contact & Routing

Contact Our Team

Dealer-first routing for quotes, install-day triage, orders/pickup, and RMAs. The fastest path is choosing the right lane — and including the key context up front.

Call: (403) 275-4565 · Email: support@simplycontrolled.ca

Fast routing (pick the lane) Include PO/SKU/serials where applicable Project-moving support (not generic inbox)
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Sales & Quotes

BOM review + compatibility checks to reduce callbacks

Install-Day Support

Triage lane first: configs, wiring/network, product verification

Orders & Freight

Pickup coordination, out-of-area quotes, and predictable dispatch

Tip: If you’re emailing, include PO/invoice + SKU(s) and photos/video for tech/RMA issues — it usually saves a full round-trip.

Choose the lane (fastest response)

This routes you to the right humans and reduces back-and-forth. If your message includes the checklist items, we can usually act immediately.
Sales / Quotes / BOM Review
Spec help, compatibility checks, and BOM reviews that reduce surprises on site.
Include:
Project city/province, timeline, system goal, floorplan (if available), constraints.
Email Sales Support Become a Dealer
Tech Support / Install Triage
Install-day triage: configuration, compatibility, wiring/network checks before returns.
Include:
SKU, symptoms, troubleshooting attempted, photos/video, serials (if applicable).
Email Tech Support RMA & Product Support
Orders / Pickup / Freight Quotes
Order status, Calgary pickup, remote/territories quotes, and special handling approvals.
Include:
PO/invoice, ship-to, requested delivery window, any special services needed.
Email Orders Shipping Info
RMA / Warranty Claims
Warranty verification and RMA issuance. Don’t ship anything without an RMA.
Include:
PO/invoice, SKU, qty, issue description, photos/video, serials (if applicable).
Start an RMA Email Returns Policy
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Office, hours, and direct contacts

Best practice: If you’re not sure which person to email, use the router above and we’ll triage to the right lane.

Office
Office: (403) 275-4565
Support & RMAs: support@simplycontrolled.ca
Address:
130A, 3359 27th Street N.E., Calgary, AB T1Y 5E4
Hours:
Mountain Time (MT) — Monday–Friday 8:00am – 4:30pm
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On-site and blocked? Choose the Tech Support lane and include photos/video + what you’ve tried. We’ll route it fast

Direct contacts
Use these when you already know the lane — otherwise use the router above so we can triage correctly.
Donna Wozni
Sales Support Specialist
Email
Email: donna@simplycontrolled.ca
Brooklyn Shill
Accounting & Operations
Email
Email: accounting@simplycontrolled.ca
Jason Simms
Owner
Email
Email: jason@simplycontrolled.ca
Find us
If you’re doing pickup or dispatch coordination, use the Orders / Pickup lane above so we can keep your project moving.

Send us a quick message

Pick a lane, include the key context, and we’ll route it correctly.

What to include (saves a day)
  • Quotes/BOM: project city, timeline, system goal, floorplan (if available), constraints.
  • Orders/Freight: PO/invoice, ship-to, requested delivery window, any special services.
  • Tech/RMA: SKU, symptoms, troubleshooting attempted, photos/video, serials (if applicable).
Email instead

Business hours: Monday–Friday, 8:00am–4:30pm MT. Include PO/invoice + SKU(s) when applicable for fastest resolution.

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Last updated: February 2026