Returns & Credits

Return Policy (Dealer)

This policy is built for dealers: clear eligibility, a consistent RMA workflow, and fast resolution. Returns require approval and a valid RMA before sending anything back.

RMA required before return Stock items only (exceptions apply) Special-order / custom items are typically final sale
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Start a Return

Email support with PO/invoice + SKU + quantity + reason + photos (if applicable)

Approval First

We confirm eligibility, restock terms, and return-to location before you ship

Credits

Issued after inspection and reconciliation (dealer account credit unless otherwise stated)

Important: Do not ship returns without an RMA. Unapproved returns may be refused or delayed.

Returns at a Glance

This page is the operational source of truth for returns. Return eligibility depends on item type, condition, and timing. We’ll confirm restocking fees (if applicable) and any brand-specific constraints before you ship.

General Requirements
  • RMA required before return shipment
  • Item must be unused, in original packaging, and in resaleable condition
  • Include RMA number on carton(s) and paperwork
Common Exclusions (Typical Dealer Rules)
  • Special-order / custom / made-to-order items are typically final sale
  • Opened/installed items are typically not returnable (unless approved for defect/warranty)
  • Clearance / discontinued items are typically final sale
Restocking & Fees (If Applicable)
  • Restocking fees may apply based on brand/item type and return reason
  • Original shipping is typically non-refundable
  • Return freight is dealer responsibility unless the return is due to our error
Damage / Shipping Issues
  • Inspect shipments on receipt
  • Report damage quickly with photos of packaging + product
  • We’ll advise whether to hold packaging and how to proceed with carrier documentation

How Returns Work

Designed to minimize back-and-forth and protect both the dealer and the business. The key is: approval first, then ship.

Request an RMA

  • Email support@simplycontrolled.ca with invoice/PO, SKU(s), qty, and reason.
  • If damaged/incorrect/defective: include clear photos + serials where applicable.

We confirm eligibility + terms

  • We verify returnability, restocking (if applicable), and where to ship the return.
  • We issue an RMA number and instructions.

Ship the return with the RMA

  • Pack securely in original packaging where possible.
  • Label cartons with the RMA and include paperwork inside.

Inspection + credit

  • Credit is issued after inspection and reconciliation.
  • Any deductions (restocking/damage) are documented.

Returns FAQs

Answers for the most common dealer scenarios. If you’re unsure, email support with the PO/invoice and we’ll advise the correct lane.

Can I return special-order or custom items?

Typically no — special-order/custom items are usually final sale. If a brand allows exceptions, we’ll confirm terms and any fees before you ship.

Do I need an RMA before shipping anything back?

Yes. Returns require approval and an RMA number. Unapproved returns may be refused or delayed.

Who pays return freight?

Return freight is typically the dealer’s responsibility unless the return is due to our error (wrong item shipped) or a confirmed issue where we instruct otherwise.

How do I handle shipping damage?

Report it quickly with photos of the packaging and product. Keep all packaging until we confirm next steps for carrier documentation.

Dealer-first policies. Clear lanes. Fast resolution.

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Last updated: February 2026