Canada FAQ: Shipping, Pickup, Warranty & Wiring | Simply Controlled
Canada FAQ: Shipping, Pickup, Wiring & Warranty — Simply Controlled + Lutron, Lotus, Panasonic, Sonos & More
This page consolidates the most-asked Canada questions for Simply Controlled and our stocked whitelist brands (e.g., Lutron, Lotus LED Lights, Panasonic, Sonos, SECO-LARM, Simply45, Vosker; some lines are marked Coming Soon). Each answer includes practical steps, Canadian context (GST/HST/PST, before-tax thresholds), and direct links to our pages and official brand resources.
Shipping & Pickup (Canada)
Q1. What are Simply Controlled’s free-shipping thresholds in Canada and is Calgary warehouse pickup available?
Summary: Pre-paid shipping (before tax) thresholds: $300 within 100 km of Calgary; $500 to AB/BC/SK; $750 to MB/ON/QC; $800 to PEI/NS/NB/NL; $1,000 to all other locations. Calgary warehouse pickup is available.
- Plan your cart to the before-tax threshold for your destination.
- Choose a single ship-to location per order (no drop-ships).
- Select Calgary pickup and coordinate timing with our team.
- In-stock items ship by the next business day; special-order ETAs are confirmed by email.
- Exclusions: Certain brands are not eligible for free shipping; some lines have specific shipping terms.
- Shipping is within Canada only; purchasing is for approved dealers.
Q2. How fast do in-stock orders ship?
Summary: Next business day for in-stock items; one destination per order; no drop-ships.
Q3. Do prices include GST/HST/PST and are thresholds before tax?
Summary: Shipping thresholds are calculated before tax, and applicable taxes are calculated at checkout.
Policies & Warranty
Q4. What is Simply Controlled’s return policy?
Summary: Returns/exchanges must be initiated within 30 days of receipt; prior authorization is required; customer pays return shipping.
- Request authorization (RMA) within 30 days.
- Return items in original condition/packaging; ship prepaid to Calgary.
- After inspection/approval, a credit memo is issued; replacement product is invoiced and must be paid prior to shipment.
Gotchas: Non-stock/special orders are not returnable; all returns at Simply Controlled’s discretion.
Q5. How do I start an RMA or get product support?
Summary: Email support@simplycontrolled.ca for RMA assistance or product support.
- Email support with PO/invoice, SKU, and issue description.
- Follow triage steps.
- Upon approval, return instructions are provided.
Q6. What’s Sonos warranty in Canada and how do I start a return?
Summary: Sonos products carry a limited warranty whose length/coverage depends on your region; start via Sonos Orders & Returns or Support.
Q7. What warranty periods apply to SECO-LARM (ENFORCER)?
Summary: SECO-LARM warranty periods vary by product (some 1-year, multi-year, or limited lifetime). Always verify the specific SKU.
Compatibility & Wiring
Q8. Does Lutron Caséta require a neutral wire? Which models work without a neutral?
Summary: If a neutral is present, PD-6ANS/PD-5ANS are recommended; if no neutral, PD-5WS-DV (switch) is correct. For dimming without neutral, DVRF-6L (Diva Smart Dimmer) is designed to work without a neutral.
- Open the wall box and look for bundled white neutrals.
- Neutral present → PD-6ANS/PD-5ANS; No neutral → PD-5WS-DV.
- For dimming with no neutral, choose DVRF-6L and follow Lutron diagrams.
Gotchas: Check load type and ratings for your exact model.
Q9. Can Lutron Pico remotes trigger Sonos actions/scenes via Caséta?
Summary: Yes—integrate Sonos in the Lutron app, then add a Pico remote for audio and program scenes.
Gotchas: Only the Pico for audio controls Sonos directly.
Installation
Q10. Which Panasonic Whisper fan fits tight retrofits and supports Pick-A-Flow?
Summary: WhisperFit® DC offers Pick-A-Flow 50/80/110 CFM and a condensation sensor—ideal for retrofit depths.
Q11. Are Lotus downlights suitable for wet-location soffits and Type IC/air-tight installs?
Summary: Many Lotus models specify Type IC, air-tight, and wet location ratings—verify your SKU spec sheet.
Q12. Are Lotus fire-rated downlights 2-hour rated for Canadian assemblies?
Summary: Lotus FR series specify 2 Hour Fire Rated without additional housing or hardware. Verify the exact model.
Q13. How do Simply45 Bar45® load bars improve Cat6/Cat6a terminations?
Summary: Bar45® are plug-matched load bars that reduce untwisted conductor length and lower crosstalk, simplifying terminations—especially on larger cables.
Examples on our store: S45-1100 • S45-1750P
Support & Contact
Q14. Where is Simply Controlled located and how do I contact the team?
Summary: 130A, 3359 27th St NE, Calgary AB T1Y 5E4; Office (403) 275-4565, Toll-free (877) 212-7929; team emails on the Contact page.
Trade/Pro
Q15. How do I become a dealer and what are the benefits?
Summary: Apply on Become a Dealer; benefits include exclusive pricing, portal access, training, design support, and tier-one technical support.
Pricing & Availability
Q16. Are certain brands Coming Soon at Simply Controlled?
Summary: Some lines (e.g., EcoNet Controls, Yale Smart Locks, Rotel) are marked [Coming Soon]; details such as warranty and timelines will be posted when finalized. [TBD]
Troubleshooting
Q17. What Vosker support options exist in Canada?
Summary: 24/7 support (chat/email/phone) is available; French resources are also published.
Last updated: 2025-10-05 (America/Edmonton)